Charter Travel - A World of Holidays at Unbeatable Prices
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By Post

All postal correspondence is to be directed to our head office address

Charter Travel LLP
49 Greenacres
Woolton Hill
Newbury, Berkshire
RG20 9TA

Visit Us

Visit our sales shop (no post to be directed here).

74 Hambridge Road
Newbury, Berkshire
RG14 5TA

By Phone

Sales/Admin: 01635 551011
Head Office: 01635 254077
e: holidays@chartertravel.co.uk

By Fax

01635 47174 or 01635 255122

Reg/Vat

Registered in England and Wales
LLP Registration Number: OC417107
Vat Number : 533313381

Admin Opening Times

Monday - Friday: 9:00am - 6:00pm
Saturday: 9:00am - 5.30pm
Sunday: Urgent emails/calls are monitored

Sales Opening Times

Monday - Friday: 9:00am - 9:00pm
Saturday: 9:00am - 8.30pm
Sunday: 10:00am - 6:30pm


Charter Travel LLP - Proud Winners of the Virgin Atlantic Gold Achievement Award


Testimonials - What our customers say about Charter Travel


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Disney holidays


Disney's Port Orleans Resort

Booking Conditions

SECTION A

Where Charter Travel LLP acts as Agent for another Tour Operator / Airline.

Charter Travel LLP will endeavour to ensure all Passengers' complete satisfaction in arranging their travel/holiday requirements. However, it must be understood that when we take your booking as Agents we accept no responsibility for the Principal named on your receipt. The Principal's Terms & Conditions will apply to your booking. Travel arrangements are booked for you, by Charter Travel LLP as Agent, for the services supplied and where every effort is made by us to make all bookings as requested, Charter Travel LLP cannot be held liable for any alterations or cancellations to these arrangements which are beyond our control. Charter Travel LLP and telephone calls, Your telephone call maybe recorded for quality and training purposes.

Website Usage and Functionality

The holidays on offer on this website are regularly updated by our experienced sales staff. From time to time there may be occasions when holidays are no longer available or there has been a change of price which is scheduled for update on the website. On every occasion, our sales staff will endeavour to provide you with a holiday at the prices advertised and will inform you if prices and availability vary from those currently displayed on the website.

Website Content

The pictures shown on this website are a sample of some of the properties available for your holiday in Florida. The vast majority of our properties are privately owned and are furnished to the owners individual taste. With this in mind facilities offered (ie sleeping arrangements, games area, internet access, spa, conservation), furnishings, decor, and standards will inevitably differ. Any information or prices shown on the website are for information purposes only and may have changed before you make your booking. Although we make every effort to ensure accuracy of the website, information and prices occasionally change. You must therefore ensure that all details and prices are checked thoroughly by you at time of booking. Web site descriptions are made in good faith and every care is taken to ensure their accuracy, but no liability will be accepted in the event of any error or misdescriptions.

BOOKING CONDITIONS: SECTION B

Where Charter Travel LLP acts as the Principal/Tour Operator

PAYMENT

£250 minimum deposit per person is payable at the time of booking and the balance due not later than thirteen weeks prior to departure date. In respect of flight only, prices are subject to change without prior notice and can only be guaranteed after full payment has been received (ten working days needed for cheque clearance), with the exception of Airline/Tour Operators surcharges taxes or fuel increases, any extra service charges or VAT passed on to Charter Travel LLP, may be invoiced to you at any time up to time of departure. An amended invoice for any increase in taxes, surcharges or VAT applicable to the booking will be sent out where and when necessary. When bookings are made more than twelve weeks before the date of departure using a credit card to pay the deposit, Charter Travel LLP reserves the right without prior notice to the credit / debit card holder to process the outstanding balance, including administration charges, fourteen days after the balance becomes due if full payment has not been received and Charter Travel LLP become liable for any further cost associated with the booking to the supplier. Any late payments may be subject to a late payment supplement. For bookings made within twelve weeks of departure, and where a credit / debit card is given as a deposit, the balance of payment and administration charges will be held against the credit / debit card awaiting receipt of a cleared cheque. For credit / debit cards /cheques which do not clear, a £20 administration fee will automatically be charged for each occasion a cheque or credit / debit card is presented for payment.

ACCOMMODATION

Charter Travel LLP takes pride in providing its clients with quality properties and value for money. Charter Travel LLP will supply any relevant addresses and telephone numbers required for your arrival. Any security deposits held by Charter Travel LLP will be refunded within 8 weeks of vacating the property provided that:
  • No damage has been caused in or around the property.
  • Any person occupying the property during the rental period has not made any chargeable telephone calls to the house landline.
  • Keys are received safely back to Charter Travel LLP head office in England or, where keys have been collected locally they have been returned as instructed.

FLIGHTS

Flight details referred to on your initial emails, name checks and final contracts are planned to be operated by the airlines referred to, But Charter Travel LLP reserves the right to change airlines or aircraft types at any time, for commercial decisions it may be necessary to change your flights, flight times or carrier this will be classed as a minor change unless otherwise noted to you, you may not be notified of any minor changes we have made to your booking. Inflight entertainment and seating policies does not form part of your holiday contract.

SURCHARGES

The price of your travel arrangements is subject to surcharges on the following items, due to increases in changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

NOTE: Certain flight only bookings are sold on the basis that they are paid and ticketed by a specified date; failure to pay by this date may result in a higher fare being charged or the booking being cancelled and any deposits paid/due being forfeited.

CHANGES MADE BY YOU

If you wish to make a cancellation or amendment please do so in writing, using recorded delivery posting, enclosing the relevant amendment/cancellation charges as shown in the table in Section C.

IF WE CHANGE OR CANCEL YOUR BOOKING

We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking, occasionally, we may have to make changes and make commercial decisions which may affect your booking, we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels, villa home owners and villa management companies etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these changes, most of which will be minor and minimal changes, while we will do our best to notify you of any minor changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you. Please note that carriers such as airlines and flight timings are subject to change, such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type or airline or airport groups, London airports are Heathrow, Gatwick, Stansted, Luton and London City, a change of accommodation to another of the same standard or classification. We will not pay you compensation if a minor change is made.

However, occasionally where significant changes are made we will make you aware of these changes as soon as reasonably possible if there is time prior to your departure. Examples of major significant changes, a change of the departure time of your travel arrangements of by over twelve hours or more, a change of UK departure airport, as long as that change is not from one London airport to another London airport. London airports are Heathrow, Gatwick, Stansted, Luton and London City, a significant change to your itinerary, missing out more than one destination entirely. If a significant change takes place you will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements of a comparable standard from Charter Travel LLP if available, or upgrading any part of your holiday where available and pay the difference of the upgrade costs, or cancelling your booked holiday and receiving a full refund of all monies paid. In major significant changes, except where the major significant change arises due to reasons of force majeure, we will pay compensation as detailed below

We also reserve the right in any circumstances to cancel your travel arrangements, e.g., if the minimum number of clients required for a particular travel arrangement is not reached, failure by you to pay the final balance by the given due date (note if balance due date is missed then loss of deposit and cancellation charges will apply) or unacceptable behaviour or for reasons of force majeure. If it is necessary for Charter Travel LLP to cancel your travel arrangements, in certain circumstances, we will pay to you compensation as set out below, with the exception of your failure to pay the balance by the given due date. Very rarely we may be forced by force majeure to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds or pay you any compensation or meet any costs or expenses you incur as a result.

We will not pay you compensation where we make a major change or cancel more than 12 weeks before departure or in the event of force majeure.

Period before departure within which notice of cancellation or major change is received by us and notified to you. Amount shown per adult. Child prices would be 50% of adult.

More than 91 days Nil
91-54 days £10.00
53-28 days £20.00
27-15 days £30.00
14-0 days £40.00


The compensation we offer does not exclude you from claiming more if you are entitled to do so.

FORCE MAJEURE : We regret neither we nor the supplier of the services in question can accept responsibility or pay any compensation where the performance of contractual obligations is prevented or affected by reason of circumstances amounting to 'force majeure'. Circumstances amounting to 'force majeure' include any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid an event such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, government action and all similar events outside the control of ourselves or the supplier.

OUR LIABILITY TO YOU:

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected your travel arrangements. Subject to paragraph (ii) below our liability in all cases shall be limited to a maximum of X2 of the costs of your travel arrangements. (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. (iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices (Charter Travel LLP, 49 Greenacres, Woolton Hill, Nr Newbury, Berks RG20 9TA)

PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS

If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and/or benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.

YOUR FINANCIAL PROTECTION

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate and a confirmation detailing our Air Travel Organiser’s Licence number 4151. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

SECTION C

In respect of all bookings PLEASE NOTE When any of the payment is received against a credit card an administration charge of 1.95% will apply, or by debit card a 1.25% administration charge will apply, and will be made on the total ATOL receipt/invoice.

CANCELLATION

If you cancel your booking before your balance due date you will forfeit your deposit and must pay £90 per person cancellation charge. If you cancel after your balance due date you will have to pay the applicable cancellation charges which will be a maximum of 100% of the cost of the travel arrangements, plus the £90 per person cancellation charge. Cheques in payment of cancellation charges should be enclosed with notification of cancellation and sent by recorded post. If the total cost shown on your invoice/ATOL receipt states that the cost of your holiday includes a promotional discount, this discount will be forfeited if the balance is not received by the due date shown on the invoice/ATOL receipt.

INSURANCE

We strongly advise that you insure against baggage, personal accident, cancellation and curtailment, medical and other expenses and personal money. If we have issued your policy please check your policy carefully to ensure that we have all the relevant information. This is important as failure to disclose information could invalidate your cover. Pay particular attention to ages of insured persons and any medical conditions.

MAIL - DOCUMENTS

Please note the majority of travel documentation, including original booking confirmation/invoices/amendments/schedule changes/ticket documentation/vouchers will be issued to you via email. Please check at regular times for correspondence from Charter Travel LLP as we have been notified it often goes into your junk and spam filters. Also note we will use the email address originally supplied if you change your email address it is imperative you notify us so that we can update your booking information on our system. Where it is necessary to post items for your booking unless otherwise instructed by you, all mail will be sent by second class post and Charter Travel LLP will take NO responsibility in the event of tickets lost in the post. There will be a subsequent charge for the issue of replacement documentation. You will be held responsible for any monies due and in some cases this will be the full price of the original ticket. A form of indemnity will be passed to you to claim the excess cost involved when/where possible. You can request insured special delivery for the additional cost of £15 plus suppliers charge.

CLIENTS - Making your booking and your checks

When a booking is made all final details will be sent through to you by email for you to verify what is required to be booked (referred to as our name and booking check which also has attachments sent with it) this is to be sure the booking details are accurate and correct as discussed and agreed with your consultant, this is prior to a booking being confirmed. By replying back by email and agreeing to this name and booking check you are agreeing to our booking terms and conditions as seen on this website, together with the attachments that have been sent to you (note this is not your ATOL receipt/invoice or contract). Once the booking details have been confirmed by you either verbally and then via email, the booking process will begin, after which, any alterations/amendments to the booking will be charged at the current rate appertaining at the time.

A booking has not been accepted by Charter Travel LLP until we receive your email response and an invoice has been issued from our system, your ATOL receipt/invoice/contract will be sent to you via email or post with all attachments and detailing what has been agreed to and booked, clients are requested to check their invoice details thoroughly as soon as they are received and inform Charter Travel LLP of any errors or omissions within 24 hours of invoice date by telephone, email and then registered post. This ATOL receipt/invoice is the written confirmation of your agreed confirmed verbal/emailed instruction. Charter Travel LLP will take no responsibility for invoices lost, mislaid, unread, damaged or not received within the above mentioned period. Please note your balance due date is found on the front of your ATOL receipt or confirmation invoice, no further reminders will be sent. Late payments incur an automatic late payment charge and will result in the cancellation of your booking at a loss of all monies paid to date. We reserve the right to retain all monies paid to date

CARRIER CONDITIONS

All Tickets, Vouchers and Coupons are issued and arrangements made subject to the relevant Carriers' Conditions. Copies are available on request to Charter Travel LLP. It is your responsibility to ensure that all documents are in order and that you arrive in plenty of time for checking in at the airport. Please reconfirm all flight timings outbound and inbound with the airline with which you are travelling 72 hours prior to departure. Please make a note of any reference number or contact name when reconfirming for future reference. In the case of a Passenger being refused permission to board the aircraft because of the failure to reconfirm the flight or behaviour unacceptable to the airline, no refund can be made.

PASSPORTS, VISAS AND INOCULATIONS

All Passengers are responsible for their own Passport and Visa requirements and must check with relevant Embassies and/or Consulates. For those Passengers holding a British Subject Passport or any other nationality Passport a Visa will be required for most countries worldwide. Full 10 year Passports are now required for all countries and most countries now require Passports to be valid for at least 6 months after return landing. All children must have their own Passports. Please check with your own Doctor whether injections/inoculations are required for your chosen destination.

PASSING ON DATA

Please be aware that airlines are now required by law to give the US Customs and other border control agencies access to certain passenger data. Accordingly any information provided to Charter Travel LLP in connection with your booking may be passed on by the airline to those agencies in the United States. Charter Travel LLP may from time to time use this information we hold to send you details of future special offers. Please advise us in writing by recorded delivery if you would prefer not to receive these. For further information on our privacy policy regarding all bookings please go to http://www.chartertravel.co.uk/privacy-policy.

COMPLAINTS

Any dissatisfaction/problem regarding your travel arrangements or any other products or services sold, must be reported and put in writing to the local agent/airline immediately (please keep a copy with the management signature on it). This must also be reported to Charter Travel LLP in England immediately if any dissatisfaction or problem has occurred. We will deal with your request from England. Charter Travel LLP reserves the right to liaise with the management and/or owners to remedy the situation once notified whilst you are in the resort. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the resort, the amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. Any dissatisfaction/correspondence/complaints still outstanding on your return must be put in writing directly to Charter Travel LLP Customer Service Dept., quoting your booking reference and all other relevant information within 28 days of returning home.
We are a Member of ABTA, membership number F8106. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

SERVICE AND AMENDMENT CHARGES ON A CONFIRMED BOOKING

In certain circumstances it is necessary to apply a service charge for the services we provide. Itemised below are the services for which we make a charge and the range of fees charged.

FINANCIAL PROTECTION

All monies paid by you for the air holiday package/flights shown are ATOL protected by the Civil Aviation Authority. The ATOL holders name and ATOL number are shown. For more information see the ATOL holder's Terms & Conditions.

SERVICE CHARGE
Cancellation (In addition to loss of deposit) Supplier's charge + £90.00 per person
Name Change Supplier's charge + £175.00 per person
Date Change Supplier's charge + £175.00 per person
Late Payment Supplement Supplier's charge + £40.00 per week (up to 3 weeks and then cancellation procedures will apply)
Refunds back to client £90.00 per person admin charge (min £90.00 per booking)
Amendments to confirmed bookings Supplier's charge + £90.00 per person (min £90.00 per booking)
Special Requests after booking has been confirmed (e.g. vegetarian meals, sky cots, etc) Supplier's charge + £25.00 per person (min £50.00 per booking)
Deposit/Full Payment taken by credit card charge 2.95% of total invoice cost - including deposit if this was previously paid by credit card (min £30.00 per booking)
Ticketing Fee for Published Fares Supplier's charge + £30.00 per ticket
Taking promotional vouchers £35.00 per person (min £105.00 per booking)
Arranging passports and visas Suppliers Charge + Passport/Visa fee + £50.00 per person admin charge
Pre-booking airlines seats after confirmed booking Airline charge + £10.00 per person (min £20.00 per booking)
Pre-booking specialist equipment (e.g. Ski packs etc) Supplier's charge + £30.00 per person (min £60.00 per booking)
Accommodation only bookings Supplier's charge + £60.00 per week admin charge
Bookings under £150.00 in value £60.00 booking charge
Late booking charge - Inside 4 weeks of travel Supplier's charge + £25.00 per person booking charge
Planning dynamic packaging and tailor made itineraries £150.00 (deducted from a confirmed booking)
Re-issue of lost or mislaid tickets/vouchers Supplier's charge + £60.00 per person
Re-issue of lost or mislaid ATOL receipt/invoice/insurance certificate £50.00 per document
International telephone/fax calls Cost of calls + £30.00 admin fee
Tickets dispatched by insured delivery Suppliers Charge + £15.00 minimum charge
Tickets dispatched by courier Cost of courier + £30.00 admin fee (min £50.00 charge)
Delivery of tickets by hand £10.00 + £1 per mile (min £15.00 charge)
Supplementary invoice due to surcharges/fuel surcharges/additional taxes made by airline/tour operator Supplier's charge + £5.00 per person admin charge (max £60.00 per booking)
Supplying information / documents to insurance companies £90.00 per document in advance


These terms and conditions are legally binding from 1st February 2010. A Court may strike out or override any part of these Terms and Conditions which it considers unreasonable, invalid or unlawful (whether an entire clause or only part of one) and enforce these Terms and Conditions as if the offending part had never been contained in it. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.

Visit Us

Visit us at our agency:

74 Hambridge Road
Newbury
Berkshire
RG14 5TA

Large free car park available!

ABTA Bonded - F8106
ATOL Protected - 4151IATA Accredited

Testimonials

"Many thanks for your effort in arranging the Disney holiday for us. It was superb and the accommodation, restaurant recommendations, location and everything else was spot on. We had a little hiccup with rental car collection, I thought it was downtown but it was on Magic Kingdom. Nothing in the scheme of everything else though.

We found the dining plan great and fitted in well with the family and in laws. California Grill on Mother's Day was great. The free visit back to view the Magic Kingdom fireworks at 10 that night topped off the day.

Wolfgang Puck have a gem in Downtown with an excellent counter serve. Recently opened. We stumbled on Raglan Road Downtown too. A lively joint with Irish dancing. Food was one of the best and kids got invited up for a jig too!

The weather was hotter than expected but we didn't complain. A little drop of rain on one morning and night so did well avoiding the storms I remember as a kid "

G Day - April

View more testimonials

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