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ATOLABTA

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Visit us at our agency:

74 Hambridge Road
Newbury
Berkshire
RG14 5TA

Large free car park on site!

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Reviews and Testimonials

Charter Travel's reviews and testimonials is the opportunity for you to share your holiday and booking experience with us and with other clients. With over 26 years in the travel industry we are well known for our excellent service and creating tailor made holidays to suit all price ranges, we pride ourselves in taking time to listen to your choices and ideas before creating your dream holiday. Our team are knowledgeable and well-travelled to enhance your complete holiday booking experience don't just take our word for it see what our customers have to say.


"Many thanks for your effort in arranging the Disney holiday for us. It was superb and the accommodation, restaurant recommendations, location and everything else was spot on. We had a little hiccup with rental car collection, I thought it was downtown but it was on Magic Kingdom. Nothing in the scheme of everything else though.

We found the dining plan great and fitted in well with the family and in laws. California Grill on Mother's Day was great. The free visit back to view the Magic Kingdom fireworks at 10 that night topped off the day.

Wolfgang Puck have a gem in Downtown with an excellent counter serve. Recently opened. We stumbled on Raglan Road Downtown too. A lively joint with Irish dancing. Food was one of the best and kids got invited up for a jig too!

The weather was hotter than expected but we didn't complain. A little drop of rain on one morning and night so did well avoiding the storms I remember as a kid "


G Day - April


"Hello Sandra just a line to say we have booked with you again it must be over 25 years when you came to our house to get our son Terry and his mates a good deal on travel to Australia and we have travelled with you ever since ,down Northcroft Lane,over to your house and now Hambridge road and we have always found all your staff very helpful and friendly We have booked with you again might even think about an upgrade one time. Just want to thank you and your staff for all the help and advice and good service we have had "

J & M Belcher - March


"Hi Peter,
You made it very easy and will definitely book via you in the future rather than faff about myself!
The only thing I can think of right now is my veggie meal option. Oh and will the next batch of info give me check in times and how to do boarding pass on phone app? "


Niki - March


"Just to give you a bit of feedback re our India trip, & to say a huge Thank You to you & Charter Travel for the arrangements you made at Orange Count Kabini for the meal & the flowers on Valentines Day!!

The Toy Train ride was quite an adventure & well worth the trip. There were railway enthusiasts from all over the world there for the experience. You were right to advise against staying too long in Ooty, a walk around the Botanical Gardens was just about enough! The hotel was fine, quite a trip back in time!!

Orange County was a most pleasant surprise. It was difficult to believe that such a beautiful place could be found at the end of a long dusty, bumpy road, but it was worth every yard of the journey! We could not fault a thing, the welcome, the accommodation, the view, the staff & service were superb. We enjoyed every minute of our time there, whether relaxing by the pool, or on jeep or boat safari. We did say, only half joking, that we would have loved to stay there for the rest of our holiday.

Thanks again, & all being well, will be coming to see you soon to arrange our next holiday – possibly re-visiting Tanzania for another safari there.

Best regards "


T & L Chivers - March


"Thank you sarah for having the patience to find the right holiday for us, lovely to find someone that cares that you have the best holiday…"

Lorraine - February


"Thanks for looking into this for us,

It is always a pleasure doing business with Charter Travel, great prices and excellent customer service. "


Paul B - February


"It is always delight to have the hassle taken out of planning such trips by Charter, and in particular yourself. We know that we can trust your opinion and advice, and that is something we value. I am sure the trip you have planned for us this year, will be every bit as exciting and wonderful as our previous trips. So thank you. And it is lovely to know that we have your attention right up to departure.

We will definitely be in touch once we have signed up to the Frequent Flyer Club. "


L Kimberley - February


"Thanks very much for all your help with this trip, you've been a big help in the planning, and we're really pleased with the plan that we now have - we can't wait to go!

We will certainly be contacting you again for our future travel plans, it's great to have someone available to discuss the plan, who is ready to answer all our questions, thank you!

Kind regards "


B Hillier - January


"I wanted to send you a short mail to express our thanks with regards to the trip to Vegas and Hollywood you organised for us 5th Oct- 17th Oct. We both thoroughly enjoyed our holiday, but wanted to thank you particularly for your service within charter travel.

You gave us valuable advice and responded to our queries/concerns in a friendly and most efficient manner and at no time kept us waiting.

We will most certainly be using charter travel again should we decide to go to America and will recommend the company to family and friends.

Thanks again "


J Beesley October


"Thank you all at charter travel. We are all back now after a great holiday. We would just like to thank you for everything you did and to let you know everything went as smooth as anything. Would definitely use you again and recommend you to friends and family.

We are thinking of another venture in 2016 maybe a cruise type holiday if you have any suggestions please let me know.

Once again thank you "


J Lomasney October


"Just a quick email to say thank you so much for organising our holiday. We are having a fantastic time so far and everything is running so smoothly that I wanted to say thanks for booking everything and for helping us to plan our trip. We are now in our final hotel which is Sheraton Anaheim ready for the Disney parks!
Best Wishes "


Maria and Dave Meageen - August


"First of all, a massive thank you to you both and all the Charter travel team.

We had an amazing time in Florida, and a huge part of that was the lack of worry we had regarding the planning of the trip.

The flights, car hire and park tickets worked out really well and our villa was wonderful( a few teething problems with the villa, all of which were sorted out promptly by the management company).

But that aside, we cannot fault Charter travel and will definitely be recommending you.

Kind regards "


Jude Hendry - August


"Sean, just a quick email to thank you for a great holiday. A small hiccup with the car hire but sorted efficiently. We all had a wonderful time and would recommend and use Charter Travel again.

Many Thanks "


Shaun Briddick - August


"I just wanted to back up what I said on the phone the other day and thank you very much for your commitment in helping us book or honeymoon. You were very thorough with providing us with options and showed great patience when we asked you to provide many different variations.

Excellent customer service compared to some of your competitors.

Thanks again "


Andrew squire - August


"I just wanted to say thank you for all your help. Our holiday was perfect, everything we could have wished for.

Thanks again "


Ellen Hewitt - 2014


"...just arrived back today from Florida. We had another great time. Everything was brill, especially the accommodation. The house in New Port Richey was excellent, as was the Bellasarra. Thanks for all your help"

Sue - 2014


"Just wanted to drop you a note to say we had a fantastic time on our holiday in Florida. The accommodation was great and in a really good location for everything. Just wanted to say a big thank you for all your help. We all really enjoyed it and didn't want to come home.

Thanks again and hope to be in contact with you again at some point. "


Clare Broadhead


"I have recently spoken to Peter who gave me your email address. He was responsible for arranging our recent holiday to New Orleans and Mexico. Originally the booking was for 12 of us and eventually another seven decided to join us in Mexico. We had a brilliant holiday and were all very pleased with how smoothly everything ran in connection with flights, transfers and hotels. In addition, we were very pleased with Jumbo Tours in Mexico and our rep Carlos, who was extremely friendly and efficient, making our tours very enjoyable"

Sarah - 2014


"Thank you again for providing a first class service, which was appreciated by ourselves and our group, who all had a fantastic time in orlando and st petes. Over the years that we have used Charter Travel we always receive a first class service and that is why we return. This years holiday was for a group of 17 on our recommendation. Will be in touch for 2015 soon."

Mr G Cardwell -2014


"Hi Sean, just a quick email to express a huge thank you for the fantastic holiday we have just returned from, the advice and help you gave were very much appreciated, everything you recommended was as you said, the hotel was excellent also the facilities, once again I can’t thank you enough, I shall certainly be recommending your company to all our friends, and will be using you again myself, regards Bruce."

Bruce Harwood - 2014


"Just wanted to quickly say a big thank you for all your help with our holiday, we got back last week and it was genuinely the perfect trip!! Everything went really smoothly and I would not hesitate in recommending Charter."

Debbie Gregson - 2014


"Just an email to say thank you so much for arranging our Florida holiday we had the most amazing time.
Package we had was fabulous - could not fault anything!
Of course we want to do it all again now!! As I now work in a school we will have to go next time in the school holidays!! Been recommended to go last 2 weeks of August as it is the quieter weeks?!..... Would want same thing as deal we had - maybe try out another of the Disney hotels?!
Kind regards "


Fay - 2014


"Firstly we would like to thank you both for all your hard work & help with arranging our holiday. We had an amazing time and wish we were still there now. We left feedback in The villa book for the owners. The Villa was lovely, in a perfect location for easy access to the parks and the outlook was stunning. We felt very safe in the community & being able to go straight to the villa on arrival was better for us than picking up a key from a management office.

Hope to deal with Charter again in the future when saved up & I will continue to recommend you to friends.
Kind regards "


Laura Brice - 2014


"Just want to say a huge Thank You to you & all the team at Charter Travel. We had a great time, the villas were amazing. Right from the beginning when I was just inquiring, right up to when we were on holiday to coming home. The help & support has been first class.
Will be saving hard for the next one now.
Thank you again for a amazing holiday.
Kind Regards"


Belinda & family - 2014


"Aloha to the team,

I would like to congratulate you all on your excellent customer service, from our initial consultations with Linda, to the easy to navigate itinerary and ticket package, everything was first class.

Emily and I had an absolutely amazing time in Hawaii. The Outrigger on the Beach on Oahu and The Marriott Waikoloa on Big Island were an excellent choice. Thank you Linda for the tasty local treats left in our rooms on arrival!

We experienced all we had hoped for and more. On Oahu we climbed the Diamond Head Crater at 6am, snorkelled at Waikiki Beach, spent a whole day exploring the museums and memorials at Pearl Harbour, another day we circled the island enjoying such attractions as the Dole Pineapple Plantation and Sunset Beach.

Then there was Big Island with its diverse terrain. We hiked in a rainforest, watched the spectacular eruptions on Kilauea, felt a 4.8 earthquake, experienced the amazing night sky and were fortunate enough to see the green backed turtles basking on Punalu'u Black Sand Beach.

The only tiny negative point was the local airport/hotel transfers on Big island. We weren't on the pick list up at the airport but a local rep stepped in to help us. Then I unwittingly managed to rack up a huge $89 phone bill at the Waikoloa trying to arrange our pick up back to the airport. The line was permanently engaged yet the hotel still billed me! However, this is where the ALOHA experience came into its own as the management team appreciated my mistake and waived the cost.

Once again thank you very much, I think it's going to be hard to top this holiday "


Glenda and Emily Holdstock


"I just wanted to thank you for answering all my questions so fully regarding our holiday. I very much appreciate your politeness and efficiency. Thank you Lisa-Marie from a very happy customer "

L. Davidson


"just arrived back today from Florida. We had another great time. Everything was brill, especially the accommodation. The house in New Port Richey was excellent, as was the Bellasarra. Thanks for all your help"

M Sprason - 2014


"Sorry I had meant to ring you to say what a wonderful time we had and all your arrangements fitted in beautifully. The hotel the Cosmopoltian was great and looked over the skyscrapers and the racecourse. The trip to Sydney was good and we were met by our son and whisked away and looked after very well by our new inlaws.we stayed in a fantastic beach house at Toowoon Bay 2 hours North of Sydney. The wedding went without a hitch except the one that was meant to of course,

On the way back we again stopped in Hong Kong at the Marriott which was very plush and we spent the day we had spare on Lantau Island seeking local knowledge and got on a bus to an old fishing village called tai O and went to visit the large Buddha on the hill at a Buddhist monastery.

We were very pleased with the arrangements you had made and will come to you again for holiday bookings as we could not have found our way around working our own itinerary out. I was impressed with virgin flights very friendly staff and pretty nice food. "


Caroline and Chris Peel


"Just wanted to thank you guys for organising our holiday. It was brilliant. trouble free and great.

I have told so Many people since we booked with you last September how efficient you were.

I can't quite believe it was so effortless and problem free. All components worked out brilliantly

Please don't change how you do things because unlike most in england you have got customer service spot on....brilliant.......fantastic!

Thanks again "


Matthew trotter - 2014


"Many thanks Aidan, so far you have been easy to contact, helpful & given great advice with a good overall price and it was for these reasons we chose you. "

Lisa & Rob - 2014


"Thanks very much Kate, you've been a pleasure to deal with and very efficient on your emails, nothing is ever too much. So thanks once again"

Natalie -2014


"Oh you are just way too good at your job and you are showing off with your options! lol

I will read and digest

Many thanks "


Kim - 2014


"Although it's a while ago now and it seems like ages ago I just wanted to drop you a quick line to say how much we enjoyed our holiday (4 days in the Vdara in Las Vegas and 10 nights in Mexico at the Grand Sunset Princess). It was one of the best holidays we have been on and everything went smoothly and according to plan.
Some of our relatives were a bit skeptical as we booked it all online but I think we got a great holiday at a great price and we will definitely book with you again.

Thank you very much for all you did and hopefully we'll be booking another holiday with you in the near future! "


Emma and Adrian

Visit Us

Visit us at our agency:

74 Hambridge Road
Newbury
Berkshire
RG14 5TA

Large free car park available!

ABTA Bonded - F8106
ATOL Protected - 4151IATA Accredited

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